ASUS已服软，发公告表示beta BIOS和开启内存XMP/EXPO不影响AM5主板保修

BFG9K

https://www.asus.com/us/news/ihctikmgahafyrib/

We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:

The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.


Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.

我去主板页面看了一眼发现之前的beta BIOS免责条款已经都删了，看来ASUS已经开始救火了

xsdianeht

先试探底线，然后再滑跪

Pioneer丶

还是gn冲的动

BFG9K

xsdianeht 发表于 2023-5-16 15:17
先试探底线，然后再滑跪

不滑跪不行了，北美microcenter因为这个事ASUS主板现在开箱后退货数量暴涨



https://www.reddit.com/r/ASUS/co ... lay_at_microcenter/

BFG9K

Pioneer丶 发表于 2023-5-16 15:19
还是gn冲的动

这波GN拷打ASUS本坛还有两个活宝觉得GN不客观不公正呢

一个造谣NV给ASUS洗地



一个说GN这种做法对玩家不利

Pioneer丶

BFG9K 发表于 2023-5-16 15:24
这波GN拷打ASUS本坛还有两个活宝觉得GN不客观不公正呢

一个造谣NV给ASUS洗地

这个线没插好视频一出 就没看到几例了。不如说接口防呆没设计好

就算退几步说GN真的不公正 那这次出头保护消费者也够了 围魏救赵什么成分懒得说了

ftsteven

国外跪，不妨碍国内继续打人继续坐牢

nApoleon

我想问下哦,ASUS什么时候出现的说开启XMP/EXPO会影响质保的?

Nessaj

asus.com发的公告和我asus.cn有什么关系？

nm68gus

nApoleon 发表于 2023-5-16 15:40
我想问下哦,ASUS什么时候出现的说开启XMP/EXPO会影响质保的?

好像是更新最新的beta bios后 开启XMP/EXPO后自动跳出来的条款

T.JOHN

90年代的时候国内新闻工作者有个称号，叫做无冕之王，意思即便长者也会忌惮三分，以免搞出什么大新闻，说白了笔杆子就是和平年代的坚船利炮。如今流量至上的互联网时代，（自）媒体门槛太低了，连个新闻学都不懂，普通话都念不标准，也好意思搞新闻的货色是该管管了。用长者的话说，我真的替他们捉急，CNN/FOX不知道比你们高到哪里去了，那么多年了，还是什么都没学会，所以国内只有铁拳，也需要铁拳，谁让网民素质只配铁拳伺候。自然无法理解GN这种媒体在国外才是铁拳，j2c ltt无非都是吃一碗饭的，该打拳的时候那必须往一处使，不声援GN自己的饭碗也不稳。好比ubh被nv bullied的时候一样，唇亡齿寒的道理2023年的老外比中国人懂多了。

ykdo

测试版BIOS的1401和1410已经在网页上至少两周了，没撤换啊。

sfh0525

一般主板不在乎内存超频吧。。。是CPU厂家会因内存超频不保U。
如果超内存还影响主板保修，那真可以...
前天der8auer EN还出了个视频说AMD CPU不用建议的或包含的散热器会失去保修，更丧心病狂。
保修条例已经是让所有人默认说谎话的东西了

nApoleon

nm68gus 发表于 2023-5-16 15:43
好像是更新最新的beta bios后 开启XMP/EXPO后自动跳出来的条款

这个?



我不懂了,如果是这个,里面有提到会影响质保么?

BFG9K

nApoleon 发表于 2023-5-16 15:40
我想问下哦,ASUS什么时候出现的说开启XMP/EXPO会影响质保的?

新bios里弹窗里有

nApoleon

BFG9K 发表于 2023-5-16 15:54
新bios里弹窗里有

看看是14楼么?

BFG9K

nApoleon 发表于 2023-5-16 15:54
看看是14楼么?

就是这个，虽然warning message里没有直说影响质保，但结合ASUS官方答复用户和GN的一系列甩锅EXPO的做法，给用户造成了开EXPO后烧了ASUS不保修的一种印象。

不然asus现在公告提这条干嘛呢？

nApoleon

BFG9K 发表于 2023-5-16 15:58
就是这个，虽然warning message里没有直说影响质保，但结合ASUS官方答复用户和GN的一系列甩锅EXPO的做法 ...

你先别虽然但是...咱们展开说一件事情好歹得有依据...我反正没看到有关开EXPO就会丢质保的说法...

BFG9K

ykdo 发表于 2023-5-16 15:45
测试版BIOS的1401和1410已经在网页上至少两周了，没撤换啊。

你这阅读理解0分吧？是把免责条款撤了又不是把beta BIOS撤了

Please note that this is a beta BIOS version of the motherboard which is still undergoing final testing before its official release. The UEFI, its firmware and all content found on it are provided on an “as is” and “as available” basis. ASUS does not give any warranties, whether express or limited, as to the suitability, compatibility, or usability of the UEFI, its firmware or any of its content. Except as provided in the Product warranty and to the maximum extent permitted by law, ASUS is not responsible for direct, special, incidental or consequential damages resulting from using this beta BIOS."

xsdianeht

nApoleon 发表于 2023-5-16 15:47
这个?

https://www.tomshardware.com/new ... gs-to-expo-features

However, in the wake of the AMD Ryzen burnout saga, Asus has decided to make it exceedingly clear that XMP and EXPO are memory overclocking functionalities. Obviously, Asus, in this particular case, and as spotted by Twitter's HXL, wants to do its best to make its customers aware that overclocking isn't covered by the warranty.

Pictured above is an example notice from a recently updated Asus motherboard. HXL notes that this is BIOS 1410 for an unspecified Asus motherboard. The key phrase is: "Enabling XMP/EXPO to change memory/voltage outside of Intel or AMD-published specifications can be considered overclocking." It goes on to say that XMP/EXPO speeds are not guaranteed due to a wide range of system variables. The message is that all overclocking, whether for the CPU and/or memory, void warranty coverage.

他这个给人的感觉就是免责声明，虽然asus没有明确说这个不保

BFG9K

nApoleon 发表于 2023-5-16 15:59
你先别虽然但是...咱们展开说一件事情好歹得有依据...我反正没看到有关开EXPO就会丢质保的说法... ...

那你可以看一下ASUS答复第一个烧78X3D用户的原文和答复GN的原文，里面就是这么说的

After speaking with ASUS, it was brought to my attention that this technically isn't warrantied with AMD due to the use of EXPO. Which was news to me. The board is though through ASUS. I have always thought of EXPO/XMP as "verified/approved" settings for memory, and not so much an overclock. Especially since the QVL reflects that. This is not the case, and in fact the rated settings also vary by CPU, so just because the QVL says 6000/30-38-38-96, does not mean that it should work across CPUs. With this in mind, as I state above, I purposely went back to a BIOS version which POSTed with EXPO which was not an approved version for X3D series CPUs and chalked this up to BIOS instability rather than a potential intention by the BIOS engineers. So for people on a similar build, I'd say just make sure to update your BIOS and forgo EXPO for the time being until we know things are stable and working as intended. The cause here is still speculative, however may be a good safety measure to take.

GN的答复GN的视频里有，你可以去YouTube上看

Narumi

nApoleon 发表于 2023-5-16 15:47
这个?

麻烦看清楚了

……standard are not guaranteed because……

guaranteed在这里做保证而不是保修，且不论这用的是不是warranty，这个警告信息只是在说明无法达到预期，并不是保修

nApoleon

楼上2位的属于一面之词啊,那实际上烧毁的有被拒保的案例么?

BFG9K

nApoleon 发表于 2023-5-16 16:04
楼上2位的属于一面之词啊,那实际上烧毁的有被拒保的案例么?

这第一例烧78X3D用户就是问了asus，asus说理论上不保，所以才卖给GN的啊

nApoleon

Narumi 发表于 2023-5-16 16:04
麻烦看清楚了

我看清楚了啊,这确实是有可能的事情,但类似的CPU啊主板啊内存啊,这样的声明很常见的,比如Intel的:



所以我觉得,我们要根据实际情况来讨论一件有可能发生的事情,例如ASUS真的因为EXPO不给谁谁谁质保了,好,扒出来,往死里骂,没问题的.
但如果现在只是为了一个声明,而且是一个完全常规化的声明,就整这些游街的话术...未免有点过了吧...

Narumi

nApoleon 发表于 2023-5-16 16:09
我看清楚了啊,这确实是有可能的事情,但类似的CPU啊主板啊内存啊,这样的声明很常见的,比如Intel的:

我编辑完了忘了发出去了，刚刚发完，你看我是站在什么立场上的

nApoleon

Narumi 发表于 2023-5-16 16:11
我编辑完了忘了发出去了，刚刚发完，你看我是站在什么立场上的

嗯嗯看到了,所以我就觉得纳闷了...这本身都不是个事,怎么就会被歪曲解读成这样了呢...

Scarlet〃

Pioneer丶 发表于 2023-5-16 15:36
这个线没插好视频一出 就没看到几例了。不如说接口防呆没设计好

就算退几步说GN真的不公正 那这次出头保 ...

就是防呆口没设计好，消费者都不知道插稳没

BFG9K

nApoleon 发表于 2023-5-16 16:09
我看清楚了啊,这确实是有可能的事情,但类似的CPU啊主板啊内存啊,这样的声明很常见的,比如Intel的:

那你要问asus为啥要专门发公告澄清expo他们开了也给保了，如果像你说的这样那asus何必这样多此一举？

说白了这次就是asus的公关危机，而且现在asus发的这个公告也没有彻底解决，北美玩家这次对asus意见相当大，asus之后还会继续作出更多的让步，除非asus以后不想要北美的市场。

jxljk

BFG9K 发表于 2023-5-16 15:24
这波GN拷打ASUS本坛还有两个活宝觉得GN不客观不公正呢

一个造谣NV给ASUS洗地

造谣NV给华硕洗地  那帖子里 我提华硕一句了吗   反倒是有些GN  NV的 精神股东  不容许一点反对和质疑的声音了？